SNAPSILK

We're here to help.

Questions, ideas or something not working? We read every message.

The quickest way is in the app: Settings (the gear on the home screen) → Contact us. It adds your app version and device details for you, so we can help faster.

Common questions

Snapsilk can't see some of my photos

You may have allowed access to selected photos only. Open Settings → Photos access in Snapsilk, or iOS Settings → Snapsilk → Photos, and choose Full Access or add more photos.

Are my photos uploaded?

No. Your photos, videos and carousels stay on your iPhone, and editing happens on the device. See our privacy policy.

How do I delete my account?

In Snapsilk, open Settings → Delete account. Your carousels on the iPhone stay where they are. You can also email us and we'll delete it for you.

A template or font won't download

Templates and graphics download when you first open them. Check your connection and try again. Saved carousels keep working offline once their designs are downloaded.

Company

IncreaseBrand OÜ · Registry code 14867621 · Ranna tn 6, Võiste alevik, Häädemeeste vald, 86501 Pärnu maakond, Estonia